Terminals Parking - Meet and Greet Reviews
Please find below some reviews of the Terminals Parking - Meet and Greet car park, these reviews are contributed by our customers to help others make the right choice when booking their airport parking.
I was overall happy with the service I received. However the only reason I am not giving it a 5 star was because the communication was lacking when we arrived to drop our car off. We were told to park in a certain section which we did do. After a number of calls to the office telling them we arrived it was still around 30 minutes until someone came to collect our car. We were then told it was our fault we were parked in the wrong area and the guy who collected are car proceeded to tell us we were wrong a number of times. Even though we were actually parked in the correct area it was just a little further down. It’s not professional that we were blamed for this. However I would use the service again as it was reasonably priced. I would recommend you provide some customer service training to your staff to know how to actual talk to customers politely.
Customer Rating: 4 out of 5 stars
Excellent parking service, used many, many times.
Customer Rating: 5 out of 5 stars
Easily booked online. Good service, prompt return of vehicle. I would recommend them.
Customer Rating: 5 out of 5 stars
Everyone we interacted with was friendly and helpful. The process of dropping off and collecting the car was very simple and the 'meet and greet'er was waiting for us when we arrived at Heathrow on both occasions. Great service and would use again!
Customer Rating: 5 out of 5 stars
Great service - punctual and professional.
Customer Rating: 5 out of 5 stars
Excellent service, very efficient. No hanging around for us both at drop off and collection. Will definitely use again.
Customer Rating: 5 out of 5 stars
Very good, couldn’t fault them, very professional service. Would definitely use again.
Customer Rating: 5 out of 5 stars
Really disappointed that when we phoned and came through the terminal after collecting our bags, it took over 35 minutes for the car to arrive. Apparently there was a traffic jam, but nobody thought to call us to let us know in advance or to time it so they were likely to arrive on time to meet us.
Customer Rating: 2 out of 5 stars
Excellent service! Representative was waiting for us on arrival so that was a very smooth handover. On return, there was a slight delay in returning the car due to congestion in the Heathrow approaches and tunnel but we were called to keep us up to date. Will definitely use again.
Customer Rating: 5 out of 5 stars
Very efficient polite service. Dealt with my arrival delay without issue and very quick to meet after landing. Thank you again. (4th time used and will use again).
Customer Rating: 5 out of 5 stars